Senior Sales & Strategic Account Management Specialist

Dynamic Senior Account Manager trained in Miller Heiman Strategic Selling and LAMP, (Large Account Management Process) with diverse industry experience, specializing in financial and operating solutions for transportation services, improving channel sales for industrial equipment OEM’s, customized food distribution management, and temperature sensitive facilities development. Relentless at resolving customer service and retention problems and finding creative solutions to improve product/service line profitability, satisfy demanding clients, and negotiate “Win-Win” agreements. A finance and graduate marketing education enhance my analytical and solutions development skills.

ADDITIONAL STRENGTHS

• Strategic Account Analysis & Development
• Financial Planning & Analysis
• Field Sales Management/Team Building
• Excellent Communication & Presentation Skills
• Service Delivery Problem Analysis, Resolution
• Leveraging Internal/External Strategic Alliances
 

Achievements include:

• Generated more than $4 million in new revenue by leveraging client relations.
• Landed $480,000 industrial project and inside track to $10-million project by rebuilding seriously damaged client relationship.
• Increased revenue 5% at $20-million account, with 18% increase in margin.
• Saved “at risk” $30-million account with improved service initiative.
• Recaptured more than 50% of lost revenue in $40-million business unit.
 

Special Skills:

• Customer Retention - track record of improving customer satisfaction, increasing business retention, and maximizing account profitability.
• Strategic Account Development - multi-industry experience with diverse customer business models to reach true “partnerships.”
• Team Building - achieved success with direct reports and throughout organizations by creating alliances to attain goals.
• Financial Acumen - “real world” P/L successes, backed by Finance degree.
• Public Speaking - effective presentations to C-level and end-user audiences.

Career Driver:
 

An opportunity to improve bottom-line results by increasing client loyalty and business retention, while creating authentic partnerships with internal and external customers.

Employment History:

Ingersoll Rand Corporation Tampa, FL (2005-2009)

• National Account Manager — I/R Industrial Refrigeration (2006-2009)
• District Parts Manager — I/R Thermo King Corporation (2005-2006)

Regional Sales Manager – Tripmaster Corporation, Arlington, TX (2004-2005)
District Sales Manager – Hino Truck (A Toyota Co.), Orangeburg, NY (2001-2004)
District Sales Manager – Mitsubishi Fuso Truck, Logan Township. NJ (1997-2000)
Region Director Sales – SYGMA Network (SYSCO), Arlington, TX (1994-1997)
Senior Account Executive – Ryder Vehicle Leasing & Service, Miami, FL (1985-1994)
 

Education
M.B.A. Program: Services Marketing, University of Texas-Arlington (90% completed)
B.B.A. Finance: University of Texas-Arlington (1992)

Professional Training
Miller Heiman Strategic Selling and (LAMP) Large Account Management Process
Financial Analysis and Negotiation with Ryder
Level I Ammonia Technician Certification; Garden City Training, KS